Last Updated on: 01/10/2023

We, ArthBit Private Limited , own and operate the “ArthBit” platform. We respect your privacy and know that you care about how your personal information is used and shared, and we take your privacy seriously. This Privacy Policy (“Privacy Policy” ) describes the Company's policies and procedures on the collection, use and disclosure of your information pursuant to your use of the Company’s website (available at and related mobile and software applications, whether existing now or in future (collectively, the “Online Platforms”). The Company is committed to ensuring that any use or sharing of your information with anyone shall be- only in accordance with the procedures described in this Privacy Policy.

The terms “We,” “Our,” “ArthBit”, “Company”, “Platform” and “Us” refers to the Company, its subsidiaries, affiliated entities, permitted assigns (as and when applicable) and the terms “User”, “You” and “Your” refer to a User of our Online Platforms. The capitalized terms used in this Privacy Policy, but not defined in this Privacy Policy, shall have the meaning given to such terms in the Terms of use (defined hereinafter).

Please read this Privacy Policy before using the site or submitting any personal data. By using the Online Platforms, it shall be deemed that you are expressly consenting to be bound by the terms of use described in this Privacy Policy.


This Privacy Policy is a part of and incorporated within and is to be read along with the Terms of use of our platform (the “Terms”). You may view these Terms on any of our Online Platforms.


The Company may change and update this Privacy Policy from time to time. We will use commercially reasonable efforts to generally notify all users of any material changes to this Privacy Policy, however, you should look at this Privacy Policy regularly to check for such changes. We will also update the “Last Updated” and “Effective “date at the top of this Privacy Policy, which reflects the effective date of such policy. Your continued access to or use of the Services after the date of the updated Privacy Policy constitutes your acknowledgment and agreement that you have read, understood and accepted the terms of the updated Privacy Policy.

If you do not agree to the updated Privacy Policy, you must stop accessing or using the Platform and/or the Services. All the changes will have an ex post facto effect. You are encouraged to review this Privacy Policy whenever you access our Online Platforms to make sure that you understand how any personal data you provide will be used.


The procedures and practices set forth in this Privacy Policy describe the use and disclosure of information collected only through the Online Platforms. These Online Platforms may contain links to other websites. Any personal data about you collected whilst visiting such websites is not governed by this Privacy Policy. You are encouraged to exercise caution and review the privacy policies applicable to such websites before accessing them.

You acknowledge that the Company shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on our Online Platforms.


This Privacy Policy shall not apply to any information voluntarily disclosed by you to other Users of our Online Platforms or third parties other than Selected Third Parties (defined hereinafter).


We may ask you to provide us with your Personal Information on Website and the App, if and when: (i) you register and make an account on the Website or on the App, (ii) transfer any funds from/to your linked Bank account (iii) correspond with us by phone, e-mail chat or otherwise (iv) place an order on the Website or on the App, as the case may be, (v) subscribe to ArthBit’s newsletter, if applicable, (vi) we troubleshoot problems reported by you (vii) respond to a survey or fill out a form on the Website or on the App, for the limited purposes of identifying you personally, communicating with you, in the context of provision of ArthBit Services, in compliance with the requirements of law.


  • What information you provide to us: You may be asked to provide your Personal Information including (without limitation) your name, photograph, sex, e-mail address, mailing address, phone number, identification documents including government issued identity cards and tax identification details, financial information for processing payment transactions, details of your linked bank accounts, your location details, or information required by us to detect and protect against frauds and similar criminal activity, among other details as may be permitted by applicable law, from time to time.You must ensure that all your data and/or information shared with us is accurate, correct and complete always. You understand that you must promptly inform us of any changes to your data and/or information which may impact your use of our Services. We shall not be liable or responsible for any loss or damage that may occur to you or other third parties on account of provision of incorrect data and/or information provided by a User.
  • What information we gather: Upon your use of the Website and/or the App, for provision of our ArthBit Services we may gather the following information: Your technical information including your login details, the internet protocol (IP) address, browser type and version, International Mobile Equipment Identity (IMEI), browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from the Website or the App with date and time; information about the transactions that take place on your registered Account by you.Information relating to fund transfer requests executed by you while accessing Services through our Online Platforms. In such transactions, we may collect information relating to such transactions provided by you or by a Selected Third Party.Metadata is usually technical data associated with the content you submit, post or share on the Website. Users can add or may have metadata added to their content including geolocation, date, attribution, or other data.
  • Other sources:  We may receive your information from-a)-Select Third Parties including our subcontractors and vendors; and/or b)- Other websites/apps we operate or the other ArthBit Services we provide, and we will make such information a part of your Personal Information. We may also collect anonymized non-personally identifiable information to track the total number of visits made to the Website and/or the App that allows us to improve our ArthBit Services.


Any of the information the Website collects from you may be used for one of the following purposes:

  • To provide ArthBit Services on the Website and the App.
  • To personalize your experience on the Website and the App (your information helps us to better respond to your individual requirements).
  • To improve the Website and the App (we continually strive to improve the offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To verify and process transactions on the Website and/or the App, as applicable.
  • To facilitate sale of digital tokens or virtual assets.
  • To provide, manage or access digital wallets for holding digital assets.
  • To provide services for purchasing, trading and/or holding of digital assets.
  • To facilitate various products and/or services related to digital assets.
  • update and back-up our records.
  • enhance the security of our Website and the App and keep the same safe and secure.
  • prevent and identify suspicious /other illegal transactions in order to mitigate risks relating to money laundering and other illegal activities.
  • notify you about changes to our ArthBitServices.
  • run our Website and App and for other internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • improve our Website and App features to provide you the best Service.
  • understand the effectiveness of advertising we provide and carry out.
  • comply with any statutory or regulatory requirement.
  • troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public. Your Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to any other entity for any reason whatsoever, without your consent, other than for: - The express purpose of delivering the purchased product or service requested by you from the Website or App, as applicable.
  • Administering a contest, promotion, survey or other feature; and
  • Sending periodic emails and other communications.
  • Performing analysis on the data related to transactions, behaviour’s etc ...
  • The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to sending you occasional news, updates, and related product or service information of ArthBit, as applicable.


We implement a variety of security measures to maintain the safety of your Personal Information obtained by us from you.

We offer the use of a secure server. Where applicable, all supplied sensitive/credit information is transmitted securely and then encrypted into our service providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. You are solely responsible for the authenticity of the Personal Information supplied by you, and we are not liable for the said authenticity under any circumstances whatsoever.


By using any of the Online Platforms, you agree and consent to the collection and use of information collected in the manner described above and in accordance with this Privacy Policy. You also agree and consent to any changes made to this Privacy Policy in due course and without notice. If you do not agree with the terms and conditions of this Privacy Policy, please do not provide any information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any information as required by us, we may not be able to provide you with the Services that are being offered through the Online Platform.


Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. We may use cookies to help us to understand, remember and save your preferences for future visits.

Cookie and tracking information collected by us may be shared with third parties which directly support our advertising/promotional activities and are involved in development/updating of our Online Platforms.

Commonly used browsers are set up to automatically accept cookies however you can modify your device’s settings to either alert you when you receive cookies or block cookies. If you disable/block cookies, it may affect the performance and functionality of our Online Platforms and may also restrict your experience. If you use different devices to access our Online Platforms, you would be required to modify each device’s settings individually to suit your cookie preferences.


We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties and subcontractors who assist us in operating the Website and the App, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure the same level of data protection that is adhered to by ArthBit. We may also release your information to:

  • Comply with applicable law or to respond to a court order.
  • Enforce our site policies, or protect our rights, property and/or safety and those of others.
  • Take actions to detect and prevent an actual or potential occurrence of identity theft, fraud, money laundering or other illegal acts.
  • To disclose or share your Personal Information in accordance with our Terms of Use; or to protect the rights of ArthBit platform.
  • Share some or all your information as governed in the case of transfer of assets, acquisitions by or mergers with other business entities.
  • Share your personal data with Selected Third Party; which means and includes selected partners and third parties including our service providers who authenticate KYC and other details as provided by you, commercial banks which provide banking facilities to ArthBit; payment processing companies and other Digital Asset exchanges as ArthBit may work with for providing the ArthBit platform Services etc.

However, non-personally identifiable visitor information may be provided to other parties for gaining insights and/or other uses. We use certain information in an aggregated form across users to compile statistical and demographic profiles for our business and marketing activities.



This Privacy Policy applies to information collected through ArthBit’s platform including the Website as well as the ArthBit App.


This Privacy Policy shall be governed by Indian “Bhartiya” laws, in particular, the Information Technology Act, 2000 and rules framed there under and any amendment, modification, statutory enactment thereto from time to time. Any dispute that may arise from this Privacy Policy shall be subject to the exclusive jurisdiction to the courts of Delhi.


The information described in this Privacy Policy is collected and retained by ArthBit, which owns the Website and the App. If you have any concerns pertaining to this Privacy Policy and/or the information shared hereunder, please contact us at:


Registered Address [178/4, Patparganj Village, Delhi-110091]

Legal Compliance Email:  [email protected]

Our Compliance Officer shall endeavour to respond to you within 30 days of your submission. Please note that if you withdraw your consent to any or all use or disclosure of your personal data, depending on the nature of your request, we may not be able to continue to provide our services or products to you or administer any contractual relationship in place. Such withdrawal may also result in the termination of any agreement you may have with us. Our legal rights and remedies are expressly reserved in such an event.

We may charge you a fee for processing your request for access. Such a fee depends on the nature and complexity of your access request. Information on the processing fee will be made available to you.

If you have any questions relating to these refund policies, your rights and obligations arising from these refund policies and/or your use of the Website and the Service, your Account, or any other matter, please create a support ticket into website via Zendesk service or contact us at [email protected]

Refunds and Cancelation Policyng
[Buying, Selling, Orders, Deposit Refund & Cancelation Policies]
Last Updated on: 01/10/2023

The Company (“ArthBit” i.e., “ArthBit Private Limited”), under no circumstance, entertains the refund or cancellation of a successfully fulfilled order.

However, once a user deposits money into his ArthBit Wallet, he/she always has the option to withdraw this money in full or in part in accordance with the withdrawal limits.ArthBit shall be entitled to retain/deduct the amounts due to actions from the User and transfer or refund the balance lying in the User Account, except when it is unable to do so in compliance with applicable laws.

Purchase of any crypto/digital Asset can be done only in currencies stated on our platform and the respective INR/USDT shall be deducted from the User’s wallet. Sell of any crypto/digital Asset can be done as per the currencies stated on the platform or 30+ pairs and the respective amount will be credited to User’s wallet.

A user will not be entitled to a refund or cancellation in the following circumstances:

  • The user fails to provide ArthBit with any information or documents when requested by ArthBit in accordance with the terms of Use of Online Platform.
  • ArthBit suspects that the user has, or is, engaged in, or has in any way been involved in any fraudulent or illegal activity, any money laundering, any terrorist financing, or breach of any laws in any jurisdiction.


you have any questions relating to these refund policies, your rights and obligations arising from these refund policies and/or your use of the Website and the Service, your Account, or any other matter, please create  support ticket  into website via Zendesk service or contact us at [email protected]

Cookies Policy
[Complete Cookies Policies into ArthBit]
Last Updated on: 01/10/2023

The ‘cookies policy’ will elaborate on the entire mechanism of cookies used by the platform, with a detailed discussion on the purpose of the said usage. Your act of using the platform known as ‘ArthBit’ will be deemed as an implied consent towards the use of cookies as discussed here. However, you have an option to delete or block our cookies, according to your choice. For any query related to the cookie policy, you can get in touch with our team at-[email protected].

Definition and explanation

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers. These are stored in order to enable the websites to read and write these files so that they can recognize you, thereby remembering the important information.

What cookies do we use?

  • Necessary cookies.These cookies are inevitable, in order to provide you the basic services and information through the platform. ‘Necessary cookies’ help us to identify that you are logged in to the platform and have created an account (if any). We also utilize these cookies to track the activities for security purposes. If you opt to prevent these cookies, we might not be able to provide the required services, along with the proper security mechanism.
  • Performance cookies. These files are used by us, and our third-party service providers (in some cases). They help us to monitor the performance of the platform and the way you use it. However, your personal/identifiable information will not be collected. Rather, this will serve as an analytical report of the interests and methodology of the varied userbase. Performance cookies, as the name suggests, will also help in correcting errors (if experienced) on the platform.
  • Functionality cookies, Functionality cookies let us operate the platform, in accordance with the choice/settings you have already made. For example- It will help us in remembering the settings which you have customized, or the survey which you have already filled, in order to remove repetition.
  • Functionality cookies. Functionality cookies let us operate the platform, in accordance with the choice/settings you have already made. For example- It will help us in remembering the settings which you have customized, or the survey which you have already filled, in order to remove repetition.
  • Targeting cookies. These cookies are in place, to track your visit on the platform, along with the other platforms or links which you have followed. It is done, in order to analyse your preferences and display the targeted ads to you on the platform.

Third Part Cookies

There are some cookies, which are placed and utilized by the third parties involved with the platform. They indulge in acquiring the analytical report of the preferences and performance in order to serve the ads and suggestions accordingly. Though there is a clear distinction for the protection of your personal data with proper due diligence from our side, you may choose to disable/block the cookies, which is mentioned in the following section.

Blocking/Disabling the cookies and revoking your consent.

As per the general notion of rights, you have the complete independence to:

  • Not provide the consent
  • Revoke the consent.
  • Block/disable the cookies entirely from the browser’s settings. However, the performance of the platform might not be that efficient/smooth if we are unable to place some essential cookies, mainly the “necessary cookies.”
  • On disabling, you might not be able to access some of the features of the platform as well.


you have any questions relating to these refund policies, your rights and obligations arising from these refund policies and/or your use of the Website and the Service, your Account, or any other matter, please create  support ticket  into website via Zendesk service or contact us at [email protected]

Listing/Delisting Policy
[Coins Listing & Delisting policies into ArthBit]
Last Updated on: 01/10/2023


As a measure of self-governance, ArthBit‘s Listing / delisting policy (“The Policy '') outlines a broad framework of criteria / principles / procedure applicable in listing / delisting of coin.


  • To safeguard the interests of ArthBit, its investors and its users by listing only legitimate coins.
  • To provide a safe trading environment to the users of ArthBit.
  • To provide clear and transparent listing /delisting criteria, principles and procedure of proposed or listed coins on ArthBit Platform.

Listing of Cryptocurrency - Procedure

At ArthBit we are on our toes to onboard promising and exciting crypto projects. For this we have devised a listing procedure. It starts when ArthBit selects a Coin proposed by a Coin issuer or any ArthBit user by submitting listing requests. To submit a listing request, the project must fill a ArthBit’s Coin Listing Request. The Legal Team with Marketing Team conducts internal due diligence, KYC compliance, market analysis and other applicable processes for evaluation of listing requests. In both cases, Both the Teams reserves the right to approve and reject the listing of coins. If it approves the listing, it will inform the users of the platform within a reasonable time.

Evaluation Criteria for Listing of Coin

  • Credibility of Coin issuer in Crypto industry and relevant trade associations.
  • Assessment of business and team of Coin issuer
  • Innovation involved in Coin.
  • Market capitalisation of Coin
  • Trading volume of Coin
  • Liquidity of Coin.
  • Marketing flexibility to ArthBit post listing.
  • Legal compliance (including but not limited to tax laws, fiscal laws,etc) to Coin & Coin issuers.
  • Project’s geographic location and its implication on AML and other policies of the Company.
  • Security testing and indemnity – pre and post listing.
  • Openness, distribution, and transparency of the ledger
  • Developer Community and open-source code.
  • Any other technical, financial, and business criteria which deem to fit.

Delisting of Cryptocurrency - Procedure

At ArthBit, our team of researchers periodically review each digital asset we list to ensure that it continues to meet the high level of standard we expect. When a coin or token no longer meets this standard or the industry changes, we conduct a more in-depth review and potentially delist it or just some of the pairs of that token. We believe this is best to protects all our users' interests. Delisting of coins or currency pairs can be voluntary delisting if the coin issuer decides on its own to delist the Coin and applies to ArthBit for delisting of its coin. It can be compulsory if ArthBit does Suo-motu as a penal measure in the interest of investors.

Evaluation Criteria for Delisting of Coin

  • Any form of non-compliance to the legal frameworks
  • Lack of support or commitment by the project, the team, or the foundation (if the project is part of).
  • Lack of network stability or stability of smart contracts.
  • Lack of quality development activities.
  • Grievance by end users of Coin.
  • Lack of standard disclosures and public communications.
  • Fraudulent or unethical behaviour by coin issuer or users.
  • Depletion in trade volume and market capitalisation.
  • Nexus of Coins with Terror or other anti-social activities.
  • Violation of terms of use or Coin listing agreement, if any.
  • Loss of credibility by the Coin or the Coin issuer in the trading community.
  • Adverse image of coin or coin issuer in social media.
  • Coin become outdated and less liquid in nature.
  • Technology on which the Coin is built becomes obsolete.
  • Business and economic risk linked with the coin or the coin issuer to ArthBit or the entire Crypto ecosystem.
  • Any other reasons, ArthBit Team may deem to fit.

Procedure for Delisting of Coin

ArthBit will be intimate about the Coin delisting. A prior notice to the platform users and Coin issuer is mandatory before desilting a Coin. Since ArthBit is built on an aggregation-based model, delisting is not completely under ArthBit’s control and henceforth, is dependent on external factors. The notice period can be waived off provided the delisting decision is taken in the interest of investors, traders and the crypto ecosystem. Notice period may not be served if delisting is due to any force-majeures, namely an event which is beyond the control of ArthBit.

Consequences of Delisting of Coin

  • The Coin or currency pair would cease to be listed and therefore, will not be available for trading on the platform of the ArthBit Exchange.
  • In case of any asset being dissolved i.e., all its pairs are delisted from ArthBit, there will be an announcement stating further action.
  • All trade orders will be automatically cancelled.
  • Withdrawals will be allowed up to a month, subject to the status of the Blockchain on which the asset has been created.


you have any questions relating to these refund policies, your rights and obligations arising from these refund policies and/or your use of the Website and the Service, your Account, or any other matter, please create  support ticket  into website via Zendesk service or contact us at [email protected]